Support

You don’t have to waste valuable resources and vital time by implementing and managing an IT department on your own – leave it to the experts instead.

If you’ve never considered outsourcing your IT in the past, then you certainly will now. Allowing highly-trained and experienced IT technicians to manage your IT leaves you with considerably more time to focus on your priorities – like running your business.

Our committed team is proactive in every way we support you. That means we’re always happy to help with minor issues that disrupt your workflow all the way to serious outages that require immediate attention.

More effective technology makes for a more enabled team. And that positivity spreads all the way to your customers, helping you close sales, manage relationships, and seamlessly expand into new markets. When you’re working from a secure and supported technical platform, you’ll have everything you need to deliver results.

How We Support You

We only support you in the ways that make sense. We’ll never bombard you with overwhelming and needless services. Instead, we’ll carefully target specific areas that allow us to monitor, manage, and maintain your network for you. We’ll know exactly how you want your system to perform and how to achieve that with minimal interruption.

Cloud Management

There’s a reason why cloud services are becoming ever-present in IT. We know everything there is to know about it, and we’ll help you get on board.

Remote Support

You don’t have to wait for us to arrive and address any emergencies. We have the capability to quickly diagnose and repair any technical issues from a remote location.

Onsite Support

That being said, we understand that certain issues require hands-on action. Our technicians are never far away and we can provide support in the office whenever you need it.

Server Support

When your server doesn’t work the way it should, even the simplest tasks turn into a nightmare. We’ll manage your server and make sure it supports everything you do.

All the Support You Need in One Convenient Location

You’ll enjoy the simplicity of our Client Portal space. From there, you can raise requests, ask questions, attach documents, and watch us resolve any issues. With individual login details, it’s possible to access the portal via desktop, mobile app, and online. The portal means that it’s never been easier to manage and process every request that your team has raised.

And if there’s an urgent problem or there’s something you need to know about straight away, then we’re always ready to offer our personalised service over the phone as well.

We help you succeed

Our Managed IT services oversee system security and network strength so that you have the technology platform you need to make things happen.

What our clients are saying

ITSOL provided PFP and various other companies that I was associated with timely and efficient IT support and advice. David, Rob and the team would respond to all urgent IT needs 7 days a week and would spend weekends updating our computer servers / desk computers to ensure that we did not lose any “working down time” in normal working hours. A service I was very grateful for and would find hard to replicate

Ross Hyett, Senior Partner, PFP Financial Planning

An outstanding external IT company. The staff from Director down are always extremely helpful.

The best part about ITSOL is there proactive approach to helping, not just reactive. Always suggesting ways to create a more efficient business, not just keep the business ticking over.

Louis Maddison

ITSOL allow us to focus on our core business – accountancy & tax planning – they evaluate our hardware and gradually improve our systems. We are large enough to require a sophisticated network but too small to need in house IT professionals. Working in finance we need to be sure that our systems are robust and ITSOL solve these problems for us in a friendly manner with first class service, always there when we need them.

Sharon Clipperton, Winn

We put ourselves at the centre of your organisation. Our priority is your business success, and we install, support, and configure the best IT solution that allows you to move forward efficiently.